Privacy Policy

Silent Scream Guitars (hereinafter referred to as “we,” “our,” “Administrator”) is committed to protecting your personal data. Below, we outline the principles under which we collect, store, and process your data while you use our website www.silent-scream.eu and our guitar sales services. In compliance with Regulation (EU) 2016/679 of the European Parliament and Council (GDPR), we ensure full transparency regarding the processing of your data.

1. Data Controller

The data controller is Silent Scream - Guitar Workshop Adam Stępień, located at ul. Staniewicka 14a, 03-310 Warsaw, Poland, VAT ID: 6291243407.

2. Personal Data We Collect

We collect personal data necessary to fulfill orders, communicate with customers, and provide services related to purchases on our website. The data we collect includes:

  • Identification data: First and last name
  • Contact data: Email address, phone number
  • Address data: Shipping address (street, postal code, city, country)
  • Payment data: Information required for payment processing (e.g., credit card number, billing address), processed by external payment service providers
  • Transaction data: Purchase history, product preferences, order status

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

  • Fulfilling orders (including product delivery and payment processing)
  • Communication related to order fulfillment (confirmation, order status updates)
  • Handling complaints and returns
  • Direct marketing, if you have consented to receiving marketing information
  • Fulfilling legal obligations (e.g., issuing invoices, tax compliance)

4. Legal Basis for Data Processing

The legal basis for processing your personal data includes:

  • Contract performance: Processing necessary to fulfill your order and deliver products.
  • Consent: For processing data for marketing purposes (e.g., sending newsletters), based on your explicit consent.
  • Legal obligation: Processing required to comply with statutory obligations (e.g., issuing invoices).

5. Data Retention Period

We store personal data for the time necessary to fulfill the order and perform the contract. After order completion, data is retained for the period required by law (e.g., up to 5 years for tax purposes) or until consent for marketing purposes is withdrawn.

6. Sharing Personal Data

Your personal data may be shared with:

  • Courier and postal companies: For delivering ordered products.
  • Payment service providers: For processing payments.
  • IT service providers: To ensure the proper functioning of the website.

We do not share your personal data with other parties unless required by law.

7. Your Rights

You have the following rights concerning your personal data:

  • Access: Request information about the data we process about you.
  • Rectification: Correct any inaccurate data.
  • Erasure: Request deletion of your data in certain situations.
  • Restriction: Request that we limit the processing of your data.
  • Data portability: Request that your data be transferred to another controller.
  • Objection: Object to the processing of your data for marketing purposes.
  • Withdrawal of consent: If processing is based on your consent, you can withdraw it at any time.

8. Data Security

We secure your data against unauthorized access using appropriate technical and organizational measures, including data encryption, firewalls, and monitoring systems.

9. Cookies

Our website uses cookies necessary for its proper functioning. Cookies help us analyze site traffic, improve functionality, and tailor content to your preferences. You can manage cookie settings in your browser.

10. Contact

If you have any questions about how we process your personal data, please contact us:

Email: guitars@silent-scream.eu

11. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy. Any changes will be communicated by publishing the updated version on our website.